Two months back I was reporting my problem with Bluehost’s database error. I was told that the database server is down due to routine maintenance but I do not think that’s the reason.
I sent a couple of emails to the customer supports since then and was replied with the same reason – site down because of database server maintenance. The situation is a little frustrating as the support do not tell the truths and let me know what’s happening behind the scene (or maybe because they didn’t know). There were several similar problem experienced by others.
Fortunately, the problem is fixed by now. There’s no more significant down time observed by now and the database connection errors had not occurred for more than a month. I’m glad that this is fixed but I still don’t know what happened for the entire January. I can tolerate with short term poor server performance but I don’t really like the way Bluehost handle their clients when there’s a problem. Their hosting offer – unlimited hosting, unlimited addon domains, free domain name, unlimited database, still looks good to me but their customer support lost my compliments. I guess this is one of those situation where you can’t get great real human services in low price.
Hopefully they’ll notice the issue and rectified things in the support department before it’s too late.